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Refund and Returns Policy

At indianacraft.com, we strive to deliver the highest quality apparel and customer satisfaction. If you’re not entirely happy with your purchase, we’re here to help you.

Returns Eligibility

You can initiate a return if the following conditions are met:

  • The return request is made within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition with tags and packaging intact.
  • Only apparel items are eligible. Innerwear and customized/printed items are not returnable.

Non-Returnable/Non-Refundable Items

  • Worn, damaged, or used products
  • Personalized or custom-printed T-shirts
  • Products returned without original packaging
  • Gift cards or promotional items

Exchange Policy

  • Exchanges are allowed for size-related issues or defective products.
  • To process an exchange, please share images of the product and order number via email.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of approval or rejection of the refund.
  • If approved, the refund will be processed to your original payment method within 5–7 business days.
  • For Cash on Delivery (COD) orders, refund will be issued via UPI or bank transfer.

Return Shipping

  • We offer free reverse pickup in serviceable pin codes.
  • In case reverse pickup is not available, you may ship the product to our address. Shipping cost will be reimbursed (up to ₹80) upon approval.

How to Request a Return or Refund

  1. Email us at support@indianacraft.com with:
    • Order ID
    • Reason for return
    • Product images (in case of defect/damage)
  2. Wait for return approval and pickup instructions.
  3. Pack the product securely and hand it over to the courier agent.

Important Notes

  • Refunds are not processed if return criteria are not met.
  • Indianacraft reserves the right to refuse returns in case of abuse of policy.
  • Any dispute will be subject to jurisdiction of courts in Jhansi, India Only.

We’re Here to Help

Still have questions?

Email: support@indianacraft.com

Your satisfaction is our priority. We appreciate your trust in Indianacraft and look forward to serving you again.